FAQs:

Q: Do I need to download anything to use OnVolunteers?

A: No, you do not need to download any software or apps. OnVolunteers is web-based and you can access it from your PC, laptop, tablet or mobile device as long as you have Internet access. The software will re-size to the specific device you are using.

Q: I am not great with computers, how can I learn to use OnVolunteers?

A: Your private portal is very easy to use, you don’t need to have any technical knowledge. Along with the Start Guide, there are other videos in the ‘How-To’ link, on the upper right inside your portal. If you still need further support, don’t hesitate to e-mail parentparticipation@assumptionschool.com.

Q: Do I need to sign-up for activities if I have already been assigned my category?

A: No, all of the category assignments that were communicated to you at the start of the year have already been pre-assigned to the families in the portal. Therefore, you do not need to sign up for any activities. However, when activities or additional opportunities become available, then you have the option to sign up for additional activities for credit for additional participation hours.

Q: How can I communicate with other families through the portal?

A: Unfortunately, at this time, you are only able to send messages to the Activity Coordinator through the portal. If you are looking for a replacement to cover one of your shifts, you can e-mail the Parent Participation Coordinator at parentparticipation@assumptionschool.com or send a message to your Activity Coordinator through the parent portal.

Q: I am currently in the Non-Participating category. Do I still need to sign into the portal?

A: Yes, it is recommended that you still sign in and familiarize yourself with OnVolunteers because the portal will be used in the future for volunteer activities (non-participation hours) and potentially for activities such as classroom field trips.

Q: I noticed that my children’s names and grades are already uploaded into my portal. Do I need to update this for next year?

A: No, you do not need to update your children’s grade levels. The software will automatically update the grades when we start a new school year.

Q: Why do I not see any activities assigned to me even though I have been assigned to a category?

A: Depending on the category assigned, some families will see activities pre-assigned, while others will not. The families that do not see pre-assigned activities will be required to submit their hours through an “Ad-hoc request”.   The categories that fall under this “Ad-hoc request” group are: PREP, Bingo-Other, Fundraising, Maintenance, Other. If you did not receive instructions on how to submit an ad-hoc request, please email parentparticipation@assumptionschool.com.

Q: Do I still need to record my hours on a paper time sheet?

A: Yes, you will still be required to log in and out of your shift using the paper time sheets, until further notice.

Q: Who can I contact for help?

A:   You can always e-mail parentparticipation@assumptionschool.com for assistance.